Welcome to DukasDesigns! I hope you enjoy browsing through my creations, and selecting your purchase(s), as much as I enjoyed making them. I do my best to keep my prices reasonable, and am sure you are eager/excited to receive your selection(s) as quickly as possible. My prices do not include shipping charges. I will do my best to get your selection(s) to you quickly and safely, but please allow 7-10 days for delivery. Contact me if faster delivery is desired.
I love collaborating with customers on commissioned work. Please contact me through the "Contact" button to begin discussion of your commissioned piece, design options, production time and payment structure. I will work closely with you to realize your vision.
Payment is due the on the day of purchase. Artspan and PayPal have created a shopping cart that provides you with a seamless and secure credit card purchasing experience. A PayPal account is not required.
Shipping charges free for orders over $50 within the continental US. Otherwise, orders under $50 incur a 10% shipping fee within the continental US. Shipping to Alaska, Hawaii, and all international locations is a flat $10. Shipping rates cover postage costs and shipping supplies.
Your order is packaged in a gauze drawstring bag, then placed in a jewelry or shipping box, protected by bubble wrap. I ship by first class mail within 3 business days of your payment. Contact me immediately if you wish another method of shipment or if your shipment doesn't arrive in a reasonable amount of time.
Refunds and Exchanges:
I am excited about each item I make, so it is important to me that you have an equally rewarding experience when wearing or gifting your selected purchase. For this reason, I photograph all items in either direct sunlight or bright indoor light, attempting to offer true color representation, although this may vary according to individual screens or monitors. If you have a question or problem, please contact me immediately. Returns for any reason must be received within 21 days of payment for store credit, or a full refund, minus shipping.
Please consider purchasing insurance to protect your investment in the event returned items are lost or damaged during shipping. Once I receive the item, I will authorize a refund of the original purchase price (excluding shipping costs) in the same form of payment as your original transaction.
Refunds for commissioned work:
Please contact me immediately if there is a problem or question, and I will do my best to resolve the issue. Work commissioned by the buyer may be non-refundable depending upon the issue.
Hopefully this will not be necessary, but, should your piece of jewelry require repair (with the exception of water damage), this will be done free of charge during the first 60 days that the piece is yours. For repairs after 60 days, the charges will be based on the time involved and complexity. Customer is responsible for cost of shipping both ways. Please contact me to discuss the nature of the repair, and don't forget to purchase insurance when shipping a return, as I am not liable for items returned that are lost or damaged during shipping.
I VALUE EACH AND EVERY CUSTOMER, AND HOPE YOU WILL BE COMPLETELY SATISFIED AND DELIGHTED WITH YOUR PURCHASE!